Last updated: 19 September 2026
1. About the store
Padelectrizen Store is the official store of the Padelectrizen padel community, based in Jakarta, Indonesia. We sell tournament jerseys, community tees, and padel apparel. All prices are shown in Indonesian Rupiah (IDR) and are final at checkout. Shipping is shown separately before payment.
2. Orders & payment
Orders are placed on the Store page with a Padelectrizen account. Online payments are processed by Midtrans, a payment gateway licensed by Bank Indonesia, supporting QRIS, bank virtual accounts, and e-wallets. We never store your card or bank details.
Each order must be paid within 24 hours, after which it expires automatically and you can order again. Track payment status on My Orders.
3. Processing & shipping
In-stock items are prepared within 1–3 business days after payment. Custom or pre-order jerseys take 7–14 business days; we share the estimate in the product description or via WhatsApp.
You can pick up at a Mabar session or community event for free, or have it delivered for a flat regional fee. Tracking numbers appear on My Orders once shipped. Please double-check your address and WhatsApp number; we can't be responsible for delays or misdelivery caused by incorrect details.
4. Size exchanges
Wrong size? Request an exchange within 7 days of receiving the item, as long as it's unworn, unwashed, and tags are attached. Return shipping is paid by the buyer unless the mistake was ours. Exchanges depend on size availability. Custom jerseys with personal names or numbers can't be exchanged unless defective.
5. Defective or wrong items
If an item arrives defective or doesn't match your order, contact us within 7 days of delivery with an unboxing photo or video. We'll replace it or give a full refund including shipping.
6. Cancellations & refunds
Paid orders can be cancelled until we start processing them. Refunds also apply if we can't fulfil an item, or in the cases under section 5. Refunds go to the original payment method or a bank account you nominate, within an estimated 7 business days after approval. Arrival time may vary by bank or e-wallet.
7. Contact
For questions about orders, exchanges, or refunds:
WhatsApp: +628114603111
Email: halo@padelectrizen.com
Or via our Contact page. Please include your order code (e.g. PDZ-260919-A1B2C3).